If the Governor of your state, the U.S. Secretary of Health and Human Services, or the President of the United States declares a state of disaster or emergency in your geographic area, you are still entitled to care and/or prescription drug benefits from your plan.
If you have questions or concerns about accessing care during a disaster or emergency, please call our Member Services Department at the numbers shown below.
Florida Blue and Florida Blue HMO members: 1-800-926-6565. TTY users, call 1-800-955-8770. We are open from 8 a.m. - 8 p.m. local time seven days a week from October 1 - March 31, except for Thanksgiving and Christmas. From April 1 – September 30, we are open Monday – Friday 8 a.m. – 8 p.m., except for Federal holidays.
Florida Blue Preferred HMO members: 1-844-783-5189. TTY users, call 1-800-955-8770. We are open from 8 a.m. – 8 p.m. local time seven days a week.