Florida Blue/Florida Blue HMO/FHCP Medicare:
Florida Blue/Florida Blue HMO want to ensure our members’ satisfaction. For additional information regarding Medication Therapy Management Programs (MTMP), you may call our Member Services number at 1-800-926-6565 (TTY: 1-800-955-8770). Florida Blue Medicare member, please call 1-855-601-9465 (TTY: 1-800-955-8770). Hours are 8 a.m. - 8 p.m. local time, seven days a week from October 1 to March 31, except for Thanksgiving and Christmas. From April 1 to September 30, we are open Monday - Friday, 8 a.m. - 8 p.m. local time, you will have to leave a message on Saturdays, Sundays and Federal holidays. We will return your call within one business day. TTY users can dial 1-800-955-8770.
Florida Blue Preferred HMO:
BlueMedicare Preferred HMO has a free voluntary program for members who have multiple medical conditions, take many prescription drugs, and have high drug costs. We utilize this program to help members manage medications and make sure our members are receiving medications according to their medical conditions, identify any possible medication interactions, duplication of therapy, and review drug dosages according to the appropriate prescribing standards.
The MTMP offers a comprehensive review of all your medications and discusses with you over the phone on how to better manage your conditions with drug therapy. If you are eligible for this program, you will be notified by mail. We will then contact you by telephone to perform this service. Each session takes about 30-40 minutes. After the telephone session, we will send you a Personal Medication List (PML) and Medication Action Plan (MAP) which are summaries of what we’ve talked about. We will also perform Targeted Medication Review quarterly and may contact you or your doctor directly if there are questions about your medications.
Florida Blue Preferred HMO Members may call our Member Services number at 1-844-783-5189 for additional information. (TTY users should call 1-800-955-8770.) Hours are 8:00 a.m. - 8:00 p.m. local time, seven days a week. TTY users can dial 1-800-955-8770.